A Customer Support Analyst position is a Techno Functional role with an exciting opportunity to work with a variety of bespoke client digital applications and tooling, which provides functional and technical support to end users. The analyst actively oversees the end-to-end resolution of incidents and queries from customers through clients’ service management tool (ServiceNow) while adhering to Service Level Agreements. […]
The Level 2 Customer Support Analyst will function as a point of escalation to Level 1 Support Team and liaise between the end user and client internal support, engineering...