Technical Support & Field Service: Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker products, with focus on MAKO, AIRO, Q-Guidance, and support for Endoscopy, Instruments, and Medical devices.
Service Documentation & Systems: Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history, ensure traceability, and manage depot logistics. […]
Customer Satisfaction & SLA Compliance: Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties...