You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As a Customer Experience based in Santiago , you will be responsible for identifying opportunities to improve processes, supporting customers before, during, and after their experience with EF, and ensuring that every interaction reflects our high-quality standards. Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience. This role involves direct interaction with our customers...