Customer Satisfaction & SLA Compliance: Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties, preventive maintenance) are consistently met or exceeded. […]
Compliance & Quality Assurance: Adhere to Stryker’s Code of Conduct, quality procedures, and regulatory requirements, ensuring accurate documentation, proper complaint reporting (Trackwise), PFA application, and tool calibration management. […]
Technical Support & Field Service: Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker...