Analista de Control Tiempo Real en Call Center. GTR/ Workforce
Ver más- Empresa CGS - Ver más ofertas
- Salario560000 - 700005
- UbicaciónSantiago Centro, R.Metropolitana, CL
- Tipo de contratoIndefinido
En CGS Call Center buscamos incorporar a nuestro equipo un/a Analista para la gestión y control de turnos y tiempos (GTR, Workforce) en nuestra plataforma de Call Center de Servicio al Cliente. […]
Gestionar el cumplimiento de la programación de turnos.
Controlar y gestionar niveles de servicios y alertar desviaciones. […]
Excluyente manejo de Excel Avanzado (tablas y gráficos dinámicos, formulas y funciones, cruce de datos, BBDD)
Experiencia laboral en call center en funciones relativas al cargo: GTR, asistente, workforce, supervisor, force, administrador de campaña, team leader, jefe de línea...
hace 19 días en: pandape.com
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